Job description:
Receptionist
Job Details
| Job Title | Play Buddy |
|---|---|
| Department | Play and visitor engagements |
| Reports to | Operations Manager |
| Location | Abu Dhabi, UAE – Reem Mall |
| Job type | Full-time |
| Salary range | Competitive – Based on experience |
| Date | 18 May 2025 |
About Titter Totter
Titter Totter is a play and learning space designed to foster creativity, curiosity, and immersive experiences for children of all abilities. Located in Reem Mall, Abu Dhabi, our mission is to create inclusive, hands-on learning adventures that engage children and their families.
We believe in learning through play, and our team is passionate about providing exceptional experiences that inspire a love for discovery and exploration in young children.
Message from the Founder
We focus on creating magical, immersive experiences for babies, toddlers, and children up to eight years old, and we are passionate about building a team of people who believe in our ethos. Titter Totter is truly unique in the region, and this is an exceptional opportunity to set a new benchmark for inclusive, play-based learning that will positively impact thousands of families.
Job Summary
The Receptionist role is at the heart of Titter Totter, ensuring that every client and visitor experiences a welcoming, engaging, and professional atmosphere. The Receptionist actively interacts with guests and team members, manages incoming communications, and helps coordinate activities that contribute to a seamless front desk operation. Additionally, this position involves handling workshop bookings, managing entrance procedures, operating the point-of-sale (POS) system, and facilitating the sale of merchandise.
This role is perfect for individuals who enjoy creating positive first impressions, possess excellent organizational skills, and are dedicated to providing a supportive experience for all who enter our space. With a friendly demeanor and a focus on service, the Receptionist plays a key role in reflecting our company’s values and fostering a dynamic environment.
Key responsibilities
A. Administrative Support and Operations
- Proficiently handle point of sale (POS) transactions within the store, ensuring an accurate and efficient checkout experience.
- Manage ticketing for events, workshops, and activities, including coordinating attendance and signing waivers as needed.
- Assist in the organization and execution of workshops, ensuring all necessary materials and resources are prepared.
B. Safety and supervision
- Maintain a safe and secure play environment at all times.
- Monitor the reception area and store to ensure a safe environment for all clients and visitors.
- Enforce company safety protocols and procedures, reporting any concerns to management immediately.
- Assist in maintaining a secure entry and exit process for guests and staff.
C. Customer engagement and service
- Greet clients and visitors warmly, providing them with information and assistance as needed.
- Actively listen to client inquiries and concerns, offering effective solutions and ensuring satisfaction.
- Lead orientation sessions and provide resources to enhance the experience of new visitors.
D. Reception area maintenance
- Keep the reception area, store, and buggy area clean, organized, and inviting to create a positive first impression.
- Ensure that all materials and resources in the reception area are stocked and easily accessible.
- Regularly assess the upkeep of all shared spaces, addressing any maintenance needs promptly.
E. Team collaboration and support
- Communicate effectively with team members to ensure seamless operations and support for ongoing activities.
- Assist colleagues with various tasks as needed, fostering a cooperative and collaborative work environment.
- Participate in team meetings and contribute ideas for improving office procedures and enhancing client experiences.
Required qualifications and Experience
| Education | High school diploma or equivalent. Additional coursework or certification in office administration, customer service, or a related field is preferred. |
|---|---|
| Experience | Prior experience working in a play area or educational setting, and customer service or reception role preferred. Proficiency in POS systems and basic computer skills. |
| Communication skills | Strong verbal and interpersonal skills to engage effectively with children and families. |
| Creativity and engagement |
Ability to lead interactive activities and games that enhance child development. |
| Child development knowledge |
Understanding of basic child engagement techniques and developmental play principles. |
| Teamwork and collaboration |
Works well in a fast-paced, high-energy, team-oriented environment. |
| Certifications (preferred) | First Aid and CPR certification (or willingness to obtain). |
| Flexibility | Available to work weekends, holidays, and special events as required. |
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